Privacy policy
Cabinet Dentaire Dr Laura Bernal attaches great importance to the protection of your personal data, in compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. Last updated: [TO BE COMPLETED].
Data controller
Cabinet Dentaire Dr Laura Bernal — Dr Laura Bernal
4 Rue Clemenceau, 73200 Albertville
Phone: +33 4 79 37 02 19 — Email: docteurbernal@gmail.com
Data Protection Officer (DPO), where applicable: [TO BE COMPLETED].
Data collected and purposes
- Contact form: name, email, phone, message — to answer your request.
- Pre-admission and medical form: identity, contact details and health data (history, treatments, allergies…) — to prepare and provide your care. This health data falls under a special category, processed for the purposes of medical care and subject to professional confidentiality.
- Patient area: login credentials and the content of your care record.
- Online assistant (chatbot): the content of your messages is processed to generate a reply.
- Audience measurement: browsing data (page views, duration, device type, country), without advertising use.
Legal bases
Depending on the case: your consent, the performance of pre-contractual measures or of the care contract, compliance with legal obligations (including keeping the medical record) and the practice's legitimate interest in ensuring the proper operation of the site.
Recipients and processors
Your data is intended for the practice and its authorised staff. Certain technical providers act as processors: host of the site and database [TO BE COMPLETED], email-sending service, and the provider of the online assistant (chatbot) service. No data is sold.
Transfers outside the European Union
Some providers (e.g. the online assistant service) may process data outside the European Union, with the appropriate safeguards provided for by the GDPR: [TO BE VERIFIED and COMPLETED according to the processors actually used].
Retention periods
Contact messages are kept for the time needed to process your request. Health data and the care record are kept in accordance with the legal obligations applicable to healthcare professionals: [TO BE COMPLETED — specific periods]. Audience statistics are kept [TO BE COMPLETED].
Your rights
You have the right to access, rectify, erase, restrict, object to and port your data. To exercise it, contact us at docteurbernal@gmail.com. You may also lodge a complaint with the CNIL (www.cnil.fr).
Security
The practice implements appropriate technical and organisational measures (authenticated access, encrypted passwords, secure connections) to protect your data.
Cookies
The use of cookies and trackers is detailed in our cookie policy.